Returns & Refunds Policy

Last updated: November 6, 2026

1. Return Policy

Due to the nature of baby food and infant formula products, we do not accept returns or exchanges for change of mind.

For food safety and product integrity reasons, products cannot be returned once delivered.

2. Damaged Products

We take care to package orders securely. However, damage can occasionally occur during shipping.

If a product arrives damaged in a way that makes it unsafe or impossible to use, such as a leaking container or compromised seal, customers may qualify for a refund or replacement.

Please contact us at care@emmbaby.com and provide:

• Your order number.

• Photographs showing the damaged product.

• Photographs of the packaging, where possible.

We will review the issue and arrange an appropriate refund or replacement where the claim is accepted.

3. Cosmetic Damage

Minor cosmetic damage, including dents or imperfections to outer packaging, does not qualify for a refund or replacement when:

• There are no signs of leakage.

• The product seal remains intact.

• The product container is not compromised.

• The product remains safe and suitable for use.

This policy applies to cosmetic packaging damage only and does not exclude claims involving product safety, compromised seals, or unusable products.

4. Incorrect or Missing Items

If you receive an incorrect item or an order is missing a product, please contact us at care@emmbaby.com with your order number and details so we can investigate and resolve the issue.

5. Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

6. Contact Us

For questions or assistance with an order, please contact:

Email: care@emmbaby.com

Website: https://emmbaby.com