1) Order is Placed

You've just placed your order with EmmBaby! As soon as your order has been placed, we’ll send you an email to confirm receipt. From there, our warehouse will typically process the order in 1-2 business days before sending it out for delivery. Orders are shipped from our warehouse in Europe Monday-Friday. 

2) Processed & En Route

Once our warehouse has processed your order and it is in the hands of our courier, we will provide you with a tracking number to keep you up-to-date. Please note: The estimated shipping date we provide is the date that your order is most likely to arrive. For reasons beyond our control, however, shipping is sometimes delayed or accelerated. We recommend you keep a close eye on your tracking number for shipping updates. As this is an estimate, we don't recommend staying at home to wait for your package. 

3) Out For Delivery

Once our shipping partner has your order on their vehicle, we will send you an email update. Our shipping partner will make a delivery attempt that day between 9am - 7pm for residential addresses and will leave your package if it’s safe to do so. If they deem the location unsafe, they will make a second delivery attempt the following business day. 

4) Delivered

Your EmmBaby has arrived at your home. Go ahead—unbox and enjoy!

*Please make sure you have put the correct shipping address. We are not responsible for returned packages due to incorrect/incomplete addresses. But if event occurs, we will do our best to help you locate and reship your order.